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Call IconCall IconUrgency Call Number
The after hours Emergency Call:
613-738-4646
The after-hours line is for reporting Urgencies such as floods/water leaks, immediate hazards, etc.
Emergency Call 911 in case of fire.

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Contacts

  • EMERGENCY: Fire, Health Crises and Crimes - call 911 and provide your unit number with the address. Next, phone the Front Desk 613-241-4440 so that emergency teams can be given fast entrance.
  • URGENCIES: Involve Building Damage and Access such as a Flood - call 613-738-4646 after hours and weekends, or the Front Desk at 613-241-4440 during the day. Urgency events would include water entering or originating from your Unit, toilet or sink backing up or plugged, or if you are not sure what to do.
  • Urban Community Condo Management: Mike Fraser email Primary contact for any concerns about Common Areas, Condo Units, Policy Questions, Staff Conduct, and Condo Fees. Call 613-738-4646 or fax 613-738-7599
  • Superintendent: Contact through Front Desk 613-241-4440 Responsible for building maintenance and repairs. Contact to report problems with the common elements and facilities in the building.
  • Front Desk Security: Contact by calling 613-241-4440 Contact for Visitor Parking, Entry Control, FOBs, Condo Rules, Deliveries, and Reservations for Elevators, Lounge, Media Room, and Bike Spots. Please note that Security is not a Concierge Service.
  • The Board of Directors: Directors email. Contact the Board if other avenues have not satisfied your concerns, or if you have any questions about our long term plan to maintain the building and it's facilities.

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