What do we do if the Fire Alarm goes off?
You must take the stairs to the nearest
exit – that is the law. The alarm renders the elevators inoperable.
Be safe – evacuate. If you need assistance from the Ottawa Fire
Department, be sure to register with the Front Desk and/or the Fire
Department. Once authorized by the Ottawa Fire Department, the Front
Desk will broadcast an 'all-clear' message for you to return to your
Water Damage Emergency
Who do I call if there is a Water Emergency inside
First, contact the building Superintendent
through the Front Desk at 613-241-4440 weekdays from 7 AM to
3PM, otherwise call Urgency Service 613-234-4449 after hours
and on weekends. The Superintend and /or the Emergency Services will
prevent furthur damage, cleanup any surface water, and send a
preliminary report to Reid Management. They may also leave
dehumidifying equipment running inside your unit if necessary. This
very noisy equipment will likely need to run continuously for
several days to dry out your unit and prevent the formation of mold.
What is the next step while the Emergency Cleanup
is in progress?
Second, contact Mike
at Reid Management, call 613-738-4646 Ext.6. to
discuss the preliminary report and to answer any questions. If the
water was determined to be coming from a neighbour's unit, you will
be provided with their contact information. If the building's
plumbing was at fault, a quotation from Servicemaster will be
provided to repair your unit. In all cases call your
to report the incident and for immediate
Who pays for my Hotel Room if my unit is deemed to
Regardless of how the water entered your
unit or who is responsible, always call your insurance company
first to report the incident and to get their approval to book
alternate accommodations if required. You may need these
accommodations for several weeks depending on the extent of the
damage. Your insurance company will settle the claim with your
neighbour's insurance, the condo corporation, or pay for the repairs
after their investigation is complete.
Won't my Insurance Premiums go up if I make a
Unlike car insurance, home insurance
premiums are based on your location, unit size, and building
history. Rates are unlikely to change as a result of any one claim -
even if you are at fault. Note that owners are responsible for their
own deductible amounts and must ensure that their policy provides adequate
coverage for water damage liability.
Can I use my Preferred Contractor to repair my
Yes in most cases, but you may have to pay
any difference in cost over the insurance provided contactor. If the
condo corporation is responsible for the damages, you can accept a
cash settlement based on the quotation from Servicemaster. Note that
repairs can often be completed quicker through a private contractor.
Who is Responsible to Follow Up on the repairs to
Once the contractor been selected you
would be well advised to monitor the work very closely to ensure
that repairs are completed to your satisfaction. Work directly with
the contractor and visit the site often, or if you live out-of-town,
have someone that you know and trust to inspect the work in
progress. You are also responsible to ensure that the contractor
follows all of the condo's Renovation Rules.
Front Desk Inquiries
How do I reserve a Visitor's Parking space for my
Passes are obtainable from the Front Desks
and must be displayed on the front dash of the vehicle. Passes are
valid for a maximum of 3 consective days and expire at 12:00 pm
(midnight) on the stateded expiry date. Only Registered Residents
may apply, however Residents and Owners are prohibited from using
How do I reserve an elevator to move in to the
A Service Elevator Agreement must be signed
at least one week before a move. Forms are available at the Front
Desk or can be downloaded from this website. There is no charge for
use of the elevator. On moving day, Security will open the garage
door, pad the elevator and put it on service, and disconnect the P1
Door alarm and closure. See more information in Section 4.5.4 in the
Do I need a reservation to hold a small party in the
Any party of 8 or more people or any size
group consuming alcohol must make a reservation for the lounge.
Forms are available at the Front Desk or can be downloaded from this
website. The Lounge, Front Terrace and BBQs are open from 7 AM until
11 PM daily, unless reserved for a private function on that day.
How much advance notice is required to reserve the
Reserve the Lounge at least 3 days in
advance through the Security Supervisor. Forms are available at the
Front Desk or can be downloaded from this website. An $80 cleaning
fee and a $500 refundable damage deposit is required at the time of
Do I need a reservation to watch a movie in the
No, you do not need a reservation and there
are no fees or deposit required. Just ask at the 200 Rideau Front
Desk to see if the room is available, then fill out the Usage
Agreement and sign-out the access FOB. Forms are available at the
Front Desk or can be downloaded from this website.
Can I bring food and drink into the Media Room?
Yes, food and drinks are permitted in the
Media Room, however, if damages or cleaning costs are incurred the
Corporation will effect repairs and charge the costs back against
the unit. The sale of alcoholic beverages is prohibited.
Will the Front Desk receive my delivery while I am
Yes, the Front Desk accepts small parcels
on your behalf but is not authorized to sign for them. Parcels
received will be stored in the locked cabinets in the lobby. A web
based Search Tool is available for residents to check if a package
has arrived or they can check the Arrival Display at the front desk.
Please see the Welcome Booklet for large items delivered through the
Smoking and Noise
Is smoking allowed anywhere in the building?
No smoking of any kind is permitted
anywhere in the building except in private units. Residents are
required to contain all by-products from tobacco or marijuana use to
within the boundaries of their own unit.
What can I do if a strong cannabis odor is coming
into my unit?
A resident or owner identifying undesired
smoke or vapour in the common space or in their own unit, should
notify the Front Desk and complete a confidential Resident Complaint
Form which are available at the Front Desk or can be downloaded from
What can I do if there is a very noisy party down
This is residential building and Noise
Disturbances after 11 PM Will Not Be Tolerated. Call the Front Desk
613-241-4440 to register a complaint giving your name, your unit and
the offending unit or fill out the online form through this website.
Please see "Noise Complaints" in the Welcome Booklet for more
Short Term Rentals
How can I book one of your Units online for a week
This is a residental building. Short term
rentals are not allowed at any time. A lease or tenancy agreement
with a Unit Owner, shall be for an initial term of not less than six
months and all tenancies for units shall be in writing.
Who should I notify if I see an Ad for a short term
Please email a link to the Ad to Mike
Fraser. We will contact the unit owner to have the Ad removed,
Security may question anyone unknown to them, entering or leaving
the building even if they have a FOB. Unregisted vehicles using the
unit's designated parking spot may be towed.
What can we do if we booked here unaware of the
rules until arrival?
We appreciate your honesty. Please notify
the front desk indicating the Unit number, length of stay, and a
link to the Ad that you used for the booking. We will contact the
Owner to investigate (without disclosing your name). You will be
allowed to stay for the duration of the booking in return for your
cooperation. These actions will prevent this from happening to
Are pets permitted in the building?
Pets are permitted, but dogs may not
exceed 25 pounds. Pets must be leashed at all times in common areas.
Pets are never permitted on the 3nd floor Terrace common areas or on
the Second-Floor gravel areas. Please see the comprehensive
Condominium Guide for details and rules for Service Animals.
Do I need to register my pet with the Property
Yes, all pets must be registered with the
Property Manager. Forms are available at the Front Desk or can be
downloaded from this website. Please see Section 4.1.10 of the
comprehensive Condominium Guide for a complete list of pet rules and
Why doesn't my air conditioning work this spring?
This building can only provide either
heating or air conditioning. Changeover is done in the late spring
and late fall. We are required to provide heat until the 1st of June
or until there has been at least a week of overnight temperatures
above +10 C. There will be a notice indicating that switchover has
started - a process that takes 3-4 days.
What maintenance is required by the Owner/Resident
of a unit?
The owner/resident of a unit is
responsible for the following: 1) Clean out the two dryer filters,
one inside the dryer door, and the second mounted on the wall above
the dryer, after every few loads. 2) Change the air filter in the
fan coil unit every 3-6 months. 3) The fan coil should be serviced
every 3 years. Please review the "Unit Maintenance" section of the
Welcme Booklet and see the "Unit Maintenance Guide" available on
this website for more information.
Who should I call if my sink is draining very
slowly or plugged?
Please contact Mike Fraser (Property
Manager) and he will arrange to have a plumber investigate the
problem. You can also call the 24 hour urgency number 613-234-4449
after hours and on weekends. You will not be charged if the source
of the blockage is beyond the plumbing within your unit.
Why is the water pressure so low in my kitchen
Please contact Mike Fraser (Property
Manager) to investigate if the water pressure is low in all of your
sinks, showers, and bathtub. Otherwise your faucet is likely the
problem, In 90% of cases, the aerator (mesh) at the end of the spout
has accumulated debris and can be easily cleaned. Simply un-screw
the aerator, remove and clean all of the screens and washers, then
reassemble. If that didn't work, call your favourite plumber or
handyman at the owner's expense.
Forms on Website
More FAQ coming soon.